Carbonite problem — BIG problem — revealed

In a September 11, 2008 story in The New York Times (“Carbonite Steps Up the Competition in Online Backup”), Carbonite CEO David Friend was described as a bit of a doomsayer. “He rattles off horror stories of people who have lost all their digital photos, music and documents in a computer crash or a fire,” The Times reports. “For $50 a year, he promises to keep your stuff safe, should anything happen to your computer.”
Mr. Friend, we can now add another horror story — mine. My horror story is published at www.GrandLifestyle.com/carbonitedisaster.htm titled “Carbonite delivered disaster because I trusted Carbonite with my life.”
“Pure, simple, set-and-forget online backup is thriving,” Carbonite CEO Friend wrote in an email, pointing out that “Online backup is a great subscription business. You pay your money and your worries go away.”
Maybe that explains why EMC acquired Mozy for $76 million and Symantec paid $123 million for Swapdrive. Carbonite wouldn’t mind a pay-day like that: the three year old company has raised a total of $26.2 million in four rounds of funding from Four Rivers Partners, Menlo Ventures, 3i Group, and Common Angels.
“I think that when the dust settles in four or five years, the online backup market is going to look a lot like the anti-virus market. Almost every PC is going to ship with online backup built-in,” Carbonite Friend writes. Dell currently sells such a service.
“If you ever do run into a problem and need to restore your data, you can download your files at up to 15GB per day over broadband” goes the description of the Carbonite service.

The size of my download is one gigabyte (1GB) and the Carbonite Restore operation has been working for more than 14 days and I still do not have my valuable data back.

Here comes the real kicker:

I have not heard from Carbonite since they "worked on the problem" and told me "you shouldn't have any more issues with the restore".

Please visit www.GrandLifestyle.com/carbonitedisaster.htm to read the horror story and return to leave your comment.

Carbonite delivered disaster because I trusted Carbonite with my life

I share with you what I experienced … and the saga continues.
Will I survive the Carbonite disaster?
The horror story of epic proportion is being told in the form of email back-and-forth documentary evidence at www.GrandLifestyle.com/carbonitedisaster.htm.

Please return to the blog to leave your comment.

Is Gov. Charlie Crist unable to keep his promise or accepting campaign contributions from the United Automobile Insurance Company?

Florida’s governor, Charlie Crist, is a busy man, but takes time out from his overwhelming schedule to promise serving the citizens of the Sunshine State with the resources of numerous departments, including the Florida Department of Financial Services.
The following two email messages — none of which has been responded to — trigger my concern and are self-explanatory.

From: Heinz Dinter, PhD [mailto:hdinter@grandlifestyle.com]
Sent: Wednesday, October 21, 2008 6:06 AM
To: 'jessica.cordero@fldfs.com'
Cc: 'JFeldman@FeldmanGale.com'
Subject: Service Request Number: 1-526480377; United Automobile Insurance Company
Good morning, Ms. Cordero.
I was very happy to learn that the Florida Department of Financial Services has listened to my plea for help.However, besides your September 24 letter advising me you have not yet received a complete response from United Automobile Insurance Company and the September 26 hilarious letter from the attorney representing United Automobile Insurance Group threatening me with a libel lawsuit I have heard nothing.I trust you perused my two postings (July 8, 2008 and September 27, 2008) at http://www.grandlifestyle.blogspot.com/ and also read the attorney’s highly unprofessional threatening letter intended to scare me out of my wits.As you will have observed from my published reports on the Internet, I have begun intense research on Mr. Jack S. Ramirez et al. and their many interconnected and not so connected business enterprises. Am I on a hot trail of discovering massive fraud part of which may be under the jurisdiction of the Florida Department of Financial Services? The explanation offered by attorney Jeffrey D. Feldman as to the disposition of the moneys owed me may constitute one hint as to the operations of the Miami Gardens enterprising business people.Please let me know the status on your end. I am getting ready to publish another blog posting and would like to publish an up-to-date scenario of activities.Many thanks, Ms. Cordero, for all your help.

From: Heinz Dinter, PhD [mailto:hdinter@grandlifestyle.com]
Sent: Wednesday, November 19, 2008 8:39 PM
To: 'jessica.cordero@fldfs.com'
Cc: 'JFeldman@FeldmanGale.com'
Subject: Service Request Number: 1-526480377; United Automobile Insurance Company
Good morning, Ms. Cordero.
You have not yet responded to my email inquiry of October 21, 2008.
Will you?

Looking forward to a response from Gov. Charlie Crist

From: Heinz Dinter, PhD [mailto:hdinter@grandlifestyle.com]
Sent: Wednesday, November 26, 2008 11:53 AM
To: 'Charlie.Crist@MyFlorida.com'
Cc: 'jessica.cordero@fldfs.com'; 'JFeldman@FeldmanGale.com'
Subject: Verification of Facts
TO: Gov. Charlie Crist
Dear Governor Crist:
I direct your attention to information published in an article titled “Gun-toting postal exec politicks for condo leader on government time using government resources” at http://www.grandlifestyle.blogspot.com/.
The information published on my blog is of significant public interest and, therefore, is slated for worldwide publication, including but not necessarily limited to Grand Lifestyleä journal at our World Wide Web site on the Internet at http://www.grandlifestyle.com/.
Please review the information and — if any statements therein are contrary to the truth — identify such specific statements and bring them to my attention forthwith; otherwise, we consider all statements to be confirmed by you as being true and correct.
I also welcome your comments (which you may also publish on the Internet while visiting http://www.grandlifestyle.com/ or my Weblogs http://www.grandlifestyle.blogspot.com/, http://www.dadelanddoings.blogspot.com/, http://www.condomonium.blogspot.com/, and http://www.downtowndadelandcondos.blogspot.com/), and request an interview.
Thank you for giving this matter your prompt attention.

The constitutional protections of free speech and press were fashioned to assure the unfettered interchange of ideasfor bringing about political and social changes desired by the people.The United States Supreme CourtNew York Times Co. v. Sullivan, 376 US 254, 11 L ed 2d 686, 84 S CT 710 (1964)

Sincerely yours,
Heinz Dinter, PhD

How honorable are the insurance practices of United Automobile Insurance Company and its “affiliate” enterprises?

Here’s the continuation of the insurance saga I commenced to document on July 8, 2008 with my posting, “What makes for honorable insurance practices?”
On that very day I faxed a letter to Jack S. Ramirez, President of United Automobile Insurance Company to let him know of what I published. I don’t publish the results of my forensic endeavors behind the back of the investigation’s subject. Nobody from this insurance empire responded. Perhaps Mr. Ramirez was too busy tending to the many business enterprises operating from 1313 NW 167 Street in Miami Gardens, FL 33169, including the United Premium Finance Company.

That left me no choice. On August 16, 2008, I filed a complaint with the Florida Department of Financial Services and to the question “What would satisfy your complaint?” I stated: (1) Refund of $208.86, (2) Thorough investigation by the Office of Insurance Regulation.

My patient wait was soon rewarded; I received the encouraging letter dated September 24, 2008 from Ms. Jessica Cordero, Insurance Specialist III of the Florida Department of Financial Services.
Lo and behold, a second letter arrived dated only two days later (but 79 days after I advised President Ramirez of my blog posting), from the Feldman Gale law firm specializing in “Intellectual Property Law” and who proudly announced to the world “Feldman Gale, P.A. Attorneys Named Super Lawyers in 2009” which letter I hereby respond to as follows.

Dear Mr. “Super Lawyer” Feldman, you assert that I published the fact that United Auto has illegally withheld and refused to refund unearned auto insurance premiums. Will you kindly point out with certainty the exact location in my blog where you found this statement?
Rest assured any conclusion or judgment on the illegal conduct of Mr. Ramirez or his associates, employees or agents shall be left to the appropriate authorities. I do concentrate my efforts on forensic research in pursuit of documenting facts — the truth. The five lawsuits I was forced to defend (successfully!) in the state court and federal court triggered by my publishing the truth stand as evidence thereof.

On to continuing my reply to your fascinating correspondence.

It is YOUR prerogative to conclude from the publishing of my experience with United Automobile Insurance that this Miami-based insurance company is committing the crime of insurance fraud. I document the facts and let those who are charged with prosecuting alleged crimes do the prosecuting. And, I hasten to add, I am not the judge either.
Will you please do what is your duty and identify in specificity those published statements that are false and I shall promptly abide by the law and initiate forthwith the called for correction.

I trust you will also be guided by The Florida Statutes, Chapter 770, CIVIL ACTIONS FOR LIBEL. 770.01 Notice condition precedent to action or prosecution for libel or slander.--Before any civil action is brought for publication or broadcast, in a newspaper, periodical, or other medium, of a libel or slander, the plaintiff shall, at least 5 days before instituting such action, serve notice in writing on the defendant, specifying the article or broadcast and the statements therein which he or she alleges to be false and defamatory.

How can you honestly state that United Auto has fully complied with its legal obligation? In an abundance of caution I hint that you have done nothing to confirm your reckless, self-serving statement. I am owed a refund which according to my calculations is $208.86.
Your statement, “United Auto returned the unearned portion of your premium to the financing company that initially paid your premium” reminds me of the hilarious acts of The Three Stooges. On top of it you insult my intelligence and that of everyone else reading your hilarious “justification” of why I have not received the refund due me. What adds insult to injury is the fact that the financing company you make reference to is also owned by the Jack Ramirez clan. I venture to opine that you know that. After all, aren't you supposed to know your client?

Do you know what I believe? I strongly believe I am the victim of theft carried out by ruthless, greedy individuals who carry out their activities under the insurance license issued by the State of Florida and other authorities controlling the insurance industry.

You demand “an explanation for the contents of the subject blog and the specific basis for your allegation that United Auto has engaged in any unlawful conduct.” I published the facts (the truth!) under the protection of the 1st Amendment to the United States Constitution and if you recognize those facts as unlawful conduct, then should you not have the obligation as an officer of the court to bring such unlawful conduct to the attention of the appropriate authorities? I, for one, stand ready to cooperate in and actively support the investigation of Mr. Jack S. Ramirez and his business enterprises.

I shall not remove “the defamatory article” from my website because I have published the truth and no retraction is necessary. Please abide by the legislation, specify the false statements, and I shall forthwith take corrective action.

Black’s Law Dictionary defines theft as follows: The taking of property without the owner’s consent. The fraudulent taking of personal property belonging to another. It is also said that theft is a wider term than larceny and that it includes swindling and embezzlement and that generally, one who obtains possession of property by lawful means and thereafter appropriates the property to the taker’s own use is guilty of a “theft”.
Isn’t your description, Mr. Feldman, of what happened to my property in tune with Black’s definition? And isn’t he who is guilty of theft a thief?

Mr. Feldman, permit me to share one final thought with you. Would I have heard from you if I had not filed a complaint with Tallahassee?
Are you a betting man? How much are you willing to wager Mr. Ramirez or one of his lieutenants instructed you to send your threatening letter to me only AFTER your clients heard from the Florida Department of Financial Services? Are you on?

Did Debbie Meyer get me stuck in mire with her GreenBags?

Whose ears wouldn’t perk when the message, “Prolong the life of your fruits and vegetables” hammers away on late-night television?
Let me confess before I go on: My home is occupied by one complete stranger to the mastery of kitchen- and food-related details; and all other occupants are delivering love only pets can muster without the skills of appraising the good and bad of ethylene gas.
I reached for my mouse and went hunting for the website. Dear Debbie is making her pitch on the Internet at http://www.greenbags.com/. With little hesitation I handed over $26.90 ($9.95 for the 20 green-colored bags + $6.95 for P&H +$10.00 for upgrading to the “Lockin’ GreenBags” version.

Here’s my experience:

• Of the 20 bags received 10 refused to open. In my struggles to open the obstinate baggies they wound up ripped to the point of no longer being qualified to hold anything.



• The remaining 10 bags were put to the test — unscientific, I hasten to add.
  I majored in mathematics and didn’t think much of (nor accomplished much either) in chemistry. Hence, dear Debbie’s reference to ethylene gas didn’t tell me much; actually it meant nothing to me.
  The 10-week test period has ended. The volunteer subjects from the fields of bananas, apples, broccoli, and carrots have been relieved of duty; some were enjoyed and others tossed into the garbage disposal. In either case, no distinction could be made where the candidates for permanent disposition came from, the protection of Debbie Meyer’s GreenBags or the exposure to Mother Nature.
  

That concludes my test — unscientific, I hasten to add.
The conclusion: I hereby confirm I am $26.90 poorer and dear Debbie Meyer is rolling in my dough.

Dr. Koop, do you know who you teamed up with?

Dear Dr. Koop:
“If Life Alert protection could enhance your quality of life and later, replace or delay going to a retirement facility, wouldn't you be interested in a FREE informational brochure?” asks the message on the website of Life Alert Emergency Response, Inc.
Your personal message on the website, http://www.lifealert.com/, and in TV infomercials — aimed at millions of senior citizens — is meant to fortify the sales pitch and give it credibility.
Permit me to share with you my experience; it isn’t very pretty. And here is why.
I dialed 1-800-360-0329 and asked for the brochure. Before it arrived, I was called by a company “personal representative” and was reminded of the used car salesman who tried to sell me a car some 50 years ago. High-pressure selling! That’s what it was called then and nothing has changed. Using heavy pressure and intimidation works so well with the elderly, you know.
When I suggested we wait until I have read and studied the brochure, I was informed the brochure does not contain much information; I would learn all there is to know in this telephone call; I should sign up right now; the system installation date would be scheduled right away; and my life would be saved so much sooner. And the pressure pitch went on. Give me your bank information right now and you will start saving thousands of dollars by replacing moving into a retirement facility with the Life Alert system.
“I need to read the contract before I hand over my bank information,” I argued. That’s a reasonable request I figured. After all, I will have to sign on the dotted line.
My “personal representative” was set on closing the sale on the same day and faxed the two-page “Security Center Monitoring Agreement and Retail Installment Agreement” from 818-700-7000 as soon as the sales call had ended.
I couldn’t read the contract I am required to sign. Can you? The nearly two pages of fine print confirmed the validity of the two-word descriptor of the long list of legalese. “How fine it is!” Jackie Gleason used to proclaim. Oops! The ageless exclamation was referring to sweetness. And I wasn’t about to seek the aid of a magnifying glass. Would you have?
About an hour or so later the phone rang again. My “personal representative” asked about the arrival of the fax and without loosing much of a breath asked for my bank information again. We want you to get started on the system as soon as possible was the justification.
“But I cannot read the contract,” I confessed bashfully.
Nobody has ever complained to me like that was the retort.
Dr. Koop, I trust you will be proud of me: I suggested I receive the readable contract in the mail and hung up the phone.
How reasonable is it to wonder how many senior citizens are pressured into making a commitment that may spell agony because of a significant financial obligation? Agony does not enhance one’s quality of life. Does it, Dr. Koop?
P.S.: I will mail a copy of this blog posting to you, C. Everett Koop, M.D., c/o Life Alert Emergency Response, Inc., National Headquarters, 16027 Ventura Blvd., Suite 400, Encino, CA 91436.

Hurricane Preparedness: Torrid Aftermath Shenanigans

With the hurricane season once again upon us, I urge one and all to also be prepared for the aftermath should the storm’s fury play havoc with our peace-of-mind lifestyle.

Please read these two postings. You find them in the Archives.

• 
  
  My posting of November 10, 2005, "Lady Wilma's Scorn," will hopefully convince you of the hurricane's strength.


• My posting of August 6, 2006, “Hitting the roof for a septuagenarian widow: The shameful business practices of dealing with helpless hurricane victims” tells a torrid story.

Is Cuisinart out of business?

On May 31, 2008, I emailed the following plea for help with four photos describing the broken part (two are displayed here) to customerservice@cuisinart.com, to wit:
"I own a Cuisinart SmartPower Chrome Blender 7-Speed Electronic, Model SPB-7CH, Serial Number 80120.
The part pictured below broke and I would appreciate your sending me a replacement.
Please let me know the cost and I will furnish you my credit card number or mail you my check.
Many thanks for your assistance."

So far there has not even been a peep from what I thought to be a reputable provider of kitchen appliances. After all, that’s why I purchased the blender from this company.
They either have gone out of business or don’t believe in customer service.
We all know the company is alive and well because people keep buying their products.
Have they now lost one customer — me? Let's face the facts: without replacing this small part, the blender is useless and if Cuisinart thinks I will run to the store to buy a replacement they are right because I need a working blender — BUT it will not be another Cuisinart. There are other companies that manufacture blenders.
What do you know? What’s been your experience?

What makes for honorable insurance practices?

Have you ever purchased insurance and in honorable fashion paid the premium and relied on the promises of the insurance company they would in honorable fashion pay claims submitted and do whatever else the laws of the land, regulatory agencies, and their own promises meant to guide them in their business practices prescribe?
Indeed, we hear so much about INSURANCE FRAUD which points the accusing finger at those who commit a felony crime taking FROM the insurance company.
What about the other way around? It’s the case where money goes TO the insurance company and is kept — without right and justification.
I cancelled my insurance because I decided to place my trust and confidence into the hands of a company I have confidence in.
In response to my advising them I have gone elsewhere, I received the ex-insurer’s cancellation notice which reads in part as follows:
NOTICE OF CANCELLATION
YOUR POLICY IS CANCELLED AS OF 12:01 A.M. April 26, 2008
REASON FOR CANCELLATION: INSURED REQUEST
IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF THE ABOVE MENTIONED POLICY, YOUR INSURANCE WILL CEASE AT AND FROM THE HOUR AND DATE MENTIONED ABOVE.
IF THE PREMIUM HAS BEEN PAID, ANY UNEARNED PREMIUM WILL BE MAILED TO YOU WITHIN 14 DAYS AFTER THE EFFECTIVE DATE OF CANCELLATION.
The unearned premium was not returned to me in a timely manner. I wrote on June 13, reminding my ex-insurer that I am still waiting for the return of the unearned premium. Forty-three (43!) days have gone by and I am still waiting.

• Has the United Automobile Insurance Company committed insurance fraud — a felony crime?
• Should I ever reconsider doing business with this company or its many affiliates, all of which are part of a big family business enterprise?
• Am I committing a dishonest act were I to recommend any of the companies operating under the umbrella of United Automobile Insurance Group (UAIG) and owned/managed by the 11 individuals listed below?

What do you think?

Before you decide on who to trust
with your insurance needs

Here are some facts gleaned from their website and other sources for your consideration
United Automobile Insurance Company (UAIC) was incorporated on March 2, 1989 in North Miami Beach, FL to provide a high quality and low cost insurance product to the non-standard automobile insurance market. The company is family owned and is one of the largest privately held property and casualty insurance companies in the United States.
UAIC’s Mission Statement
The mission of the United Automobile Insurance Company is to provide a quality, affordable insurance product to a diverse segment of the American population. Through constant analysis and investments in technology and infrastructure, UAIC will continue to grow, and will strive to become a leader in the nonstandard automobile insurance industry, while never losing sight of the underwriting discipline and claims philosophy that contribute to consistent underwriting profitability.

United Automobile Insurance Company
1313 NW 167 Street, Miami Gardens, FL 33169
305-935-2119; 305-935-5045 (Fax)
http://www.uaig.net/

These are the companies owned and operated by the 11 individuals listed below:

• United Automobile Insurance Company (UAIC)
• United Automobile Insurance Group, Inc. (UAIG)
• United Premium Finance Company
• Argus Fire & Casualty Insurance Company,
• National Insurance Management Company.
• NIMC Insurance Services, Inc,
• Safeway Premium Finance Company,
• Segura Premium Finance Company,
• Southwest Underwriters, Inc., and
• 3icomp, Inc.

The officers and directors of UAIC are

• Jack S. Ramirez, President and Director
• Michael R. Parrillo, Director
• Richard P. Parrillo Sr, Director
• Paul Polachek, Treasurer
• Patrick A. McCarthy, Director
• Charles J. Grimsley, Esq., Secretary

Since we are dealing here with a family-owned operation, there are more names to round up all who are engaged in running this pile of corporate enterprises as officers and directors:

• Beau W. Parrillo
• Barbara McCarthy
• Richard P. Parrillo Jr
• George Tarsitano
• Dennis Leon.

What will it take to get my money back?

Noble House Grove Isle Hotel & Club Truths

Facts, news and commentary focusing on Noble House Hotels & Resorts, owners and operators of the Grove Isle Hotel & Spa and the Grove Isle Club in Coconut Grove (Miami), Florida.We welcome your thoughts. Please post your comment.
NOBLE HOUSE LURES YOU: "For our guests, this means arriving into a very distinctive setting. As a result, each property has its own character, yet maintains the consistent, high standards of the collection as a whole."
Please visit http://www.nobletruths.blogspot.com/.

Majon International Matthew Hesser just takes the money

This company — claiming to be "Internet Marketing Specialists" — offers services to the public using the following websites: http://www.majon.us/, http://www.majon.com/, http://www.majon.cc/, http://www.majon.net/, http://www.safeannounce.com/, http://www.clickexposure.com/, and http://www.coolsurveys.com/. Majon International owner and president: Matthew Hesser, matthewh@majon.com

Please visit http://www.gotchatruths.blogspot.com/ for the story.

You Say the Time But Who Will Ring the Bell at the Appointed Hour?

Eureka! I've been looking for you and finally found you. But did I?

The Say the Time website (http://www.saythetime.com/) proudly proclaims, "It's a clock. It's a calendar. And it's so much more! Say the Time will help you to manage your time better than ever before — you'll wonder how you ever managed without it." BUT it doesn't nudge me gently in the morning or sound the alarm when the time has arrived to dress for tennis. Indeed, as you know, time flies.

I won't take up the space and valuable time to brag and list the features that make my day. Go to the Say the Time site and let them tell you. I love them all, BUT ...

Unfortunately, I am unable to put my RadioShack alarm clock out to pasture and reward it with a gold wrist watch for impeccable service for a quarter century of shrill-sounding but punctual service. Say the Time will not render this service.

I decided to do the good deed of the day and suggest the addition of this feature via a brief email message. The folks at Provenio Software Corporation, the program's publisher, won't let me do that. (What a pity!). I relented to jump through the silly hoops of clicking numerous boxes to identify myself and my reason for contacting someone at the company. (Oh, how I despise this complicated means of communicating a simple message!) Then I waited for a response and I am still waiting. Doesn't common courtesy call for a quick "Thank you" or "We will look into this" or something like this? Where has customer service gone?

The Bank of America Opportunity Revisited

This is a sequel to “Bank of America. What Is the Succorable American Opportunity?” posted on Wednesday, April 11, 2007.

#14 Email sent: Friday, April 13, 2007 3:26 PM
From: Heinz Dinter, PhD HDinter@GrandLifestyle.com
To: shirley.norton@bankofamerica.com
Subject: Research
TO: Mr. Kenneth D. Lewis, Chairman, CEO and President, Bank of America.
I invite your comments at my blog http://www.grandlifestyle.blogspot.com/.
Ms. Norton, please forward this message to Mr. Lewis.

[I found a way to be heard. I was unable to find a valid email address for the Bank of America CEO and president. Shirley Norton is one of the many Bank of America employees in the Newsroom catering to the media.]

Eureka! On Monday, April 16, I received a telephone call from Arin Faison, Assistant Vice President at the Bank of America Executive Office (direct line 813-882-1208) who promised to help — and she did.

#15 Email sent: Tuesday, April 17, 2007 9:49 AM
To: Arin Faison (Arin.Faison@bankofamerica.com)
Subject: My accounts
Good morning, Ms. Faison. Many thanks for your help yesterday.

[Ms. Faison was very helpful in creating new accounts and debit cards; she even untangled the mess of the $280 in overdraft charges triggered by the Bank of America blunder.]

#16 Email sent: Wednesday, April 18, 2007 3:33 PM
From: Faison, Arin Arin.Faison@bankofamerica.com
Subject: RE: My accounts
Mr. Dinter, I am more than happy to get the checks ordered for you. I will have them sent out complimentary [I supplied the emphasis] and expect them within 7-10 business days. I hope you have a great day! Thank you for your business,
Arin Faison, Assistant Vice President, Executive Relations

#17 Email sent: Wednesday, April 25, 2007 10:58 AM
To: Shelly Lewis (Shelana.M.Lewis@bankofamerica.com)
Subject: My Debit Card
Good morning, Ms. Lewis. On Monday, April 23, I visited your branch to have the PIN number of my new debit card activated. Will you kindly let me know the name of your colleague who rendered this service for me? Many thanks.

[What triggered this email is carefully reported to Ms. Faison in my email of May 8 presented below, labeled as #19, and bearing the subject “The tragic journey of my new Bank of America Platinum Check Card.” It is, indeed, a story most difficult to believe.]

#18 Email sent: Thursday, April 26, 2007 3:21 PM
To: Shelly Lewis (Shelana.M.Lewis@bankofamerica.com)
Subject: My Debit Card
Good afternoon, Ms. Lewis. You have not yet replied to my email of April 25 sent at 10:58 am; it is shown below. I will very much appreciate receiving a reply. Thank you.

#19 Email sent: Tuesday, May 08, 2007 1:01 PM
To: Arin Faison (Arin.Faison@bankofamerica.com)
Subject: The tragic journey of my new Bank of America Platinum Check Card
Good afternoon, Ms. Faison. I hope you enjoyed your vacation and recharged your batteries. I waited a while because, I am sure, your inbox was filled to the brim upon your return. My email, however, is not intended to take advantage of your refreshed energies. However, I consider the events significant enough to document them here for you.

On Monday morning, April 23, I received the new debit card you had ordered for me. I placed the required telephone call to activate the card, but gave no thought to the PIN number. I didn’t realize there was an additional envelope with the new PIN among my mail.

My attempt to pay with the card at Costco on Monday afternoon failed. Calling Customer Service, I was advised the PIN number could be changed and activated at the branch office.

At approximately 2:00 pm I visited the Cutler Road Banking Center in Miami where I changed and activated the PIN number with the assistance of a Bank of America associate. I then used the card successfully on Monday.

Lo and behold, my attempt to use the card the following evening resulted in an incomprehensive surprise: My card was declined at Home Depot. The “declined” status was confirmed on Wednesday morning when I attempted to pay the $26 “bad check charge” which had resulted from the Bank of America debit to my account and the following not-carried-out advice the debit had been carried out in error and my account would be credited. The misleading communication also resulted in a $101 loss of credit I had in my Cingular account in addition to $110 bank charges not credited to my account. That’s what poor communication does.

A telephone call on Wednesday to Customer Service, then transferred to Bank of America’s Fraud Department, provided the shocking answer: My card had been reported stolen from the West Chester Bank of America branch in Miami on Tuesday afternoon. WOW! Who did the reporting, I asked. I was not given an answer. Why not? Why? What has happened to trust?

I did not report a theft. The card was in my possession and inaccessible to anyone else at all times. Only two (2) people in Miami knew the card number — I and the Bank of America employee at the Old Cutler Banking Center who assisted me on Monday. I will gladly cooperate in this matter if my assistance is called for.

On Wednesday, April 25, 2007 at 10:58 am I sent the following email message to Ms. Shelana (“Shelly”) Lewis, manager of the Old Cutler Banking Center:
Good morning, Ms. Lewis.
On Monday, April 23, I visited your branch to have the PIN number of my new debit card activated.
Will you kindly let me know the name of your colleague who rendered this service for me?
Many thanks.
Not having received a reply, I sent another email at 3:21 pm on Thursday, April 26:
Good afternoon, Ms. Lewis. You have not yet replied to my email of April 25 sent at 10:58 am; it is shown below. I will very much appreciate receiving a reply. Thank you.

At 4:51 pm, Ms. Lewis telephoned and furnished me the name I had requested in my two emails: Lisa Sacco.

On Monday, April 30 I received a new card which I promptly activated. But, what a surprise. A second envelope had arrived containing a second card. I called Customer Service and was advised this second card is no good and should be destroyed. I did.

By the way, I received a letter from Bank of America “Foreign Clean Collections” advising me Bank of America charged me a $40 collection fee; none was charged by the Bank of Montreal. I am still at a loss about the way this transaction was handled.

Thank you again for your prompt help.

#20 Email sent: Tuesday, May 08, 2007 1:16 PM
To: Arin Faison (Arin.Faison@bankofamerica.com)
Subject: FW: Double trouble for ID theft victim - MSNBC.com
Ms. Faison, a friend shared this MSNBC.com report with me. I thought you like to know.
Latest post from: Double trouble for ID theft victim (http://redtape.msnbc.com/2007/05/id_thief_bounce.html).

#21 Email sent: Friday, May 11, 2007 9:05 AM
To: Arin Faison (Arin.Faison@bankofamerica.com)
Subject: Checks
Good morning, Ms. Faison. You had advised that you ordered complimentary checks for my new business account ****9285. The checks have not yet arrived. Please advise. I wish you a Happy Mother’s Day.

#22 Email sent: Wednesday, May 16, 2007 8:21 AM
To: Arin Faison (Arin.Faison@bankofamerica.com)
Subject: Mailing address
Good morning, Ms. Faison. Please let me know your mailing address. I wish to send you a thank you gift of one of my books.

#23 Email sent: Thursday, July 26, 2007 3:59 PM
To: Arin Faison (Arin.Faison@bankofamerica.com)
Cc: Shelly Lewis (Shelana.M.Lewis@bankofamerica.com)
Subject: Account activities
Good afternoon, Ms. Faison. Though you did not reply to my email of May 8, 2007 identified by the subject, “The tragic journey of my new Bank of America Platinum Check Card,” I am compelled to communicate again.

On July 12, 2007, Bank of America paid what was supposed to be a check issued by me in the amount of $30. This so-called check is as phony as a three-dollar bill and was not issued by me. The following day, July 13, 2007, Bank of America took the opportunity and charged my account an “Overdraft Item Fee” in the amount of $35.

When I contacted Bank of America’s Customer Service, my telephone call was transferred to Bank of America’s Claims Department. Upon being advised a check fraud specialist would join in the call, an automated message followed and advised me that all representatives are busy and to try my call later. Bank of America then hung up on me.

Please advise forthwith what Bank of America will do. The account number is **** 0465.

#24 Email sent: Monday, July 30, 2007 1:03 PM
To: Arin Faison (Arin.Faison@bankofamerica.com); Shelly Lewis (Shelana.M.Lewis@bankofamerica.com)
Subject: Please close my two Bank of America accounts effective immediately
Dear Mses. Faison and Lewis:
It is unfortunate that you and your colleagues at Bank of America ignore my attempts to communicate.

Please close the following Bank of America accounts effective immediately:
Heinz Dinter, Account number **** 0465
Grand Lifestyle Publisher Inc., Account number **** 9285.

#25 Voicemail left on July 30, 2007 at 4:01 pm
This is Arin Faison with the Bank of America Executive Office.
I see that you sent me an email. However, I am unable to access it. I do see your subject line about closing your accounts. Unfortunately, that’s not something I can do for you via email; your emails are getting blocked.

[In an effort to assure that written communication is not interrupted by Bank of America’s blocking of my email communications, I faxed a letter to Mses Faison and Lewis containing my email message of July 30, 2007. There was no response.]

[To further make a concerted effort to communicate in writing
with Ms. Faison, I faxed a letter to Ms. Lewis on July 31
requesting Ms. Faison’s fax number. There was no response.]

On July 31, Bank of America debited my CLOSED business account the “Monthly Maintenance Fee” of $17, pulling this account into the red. Who would expect me to leave $17 or more in the account? Will the account now be hit every month with the monthly service fee and be accompanied by the $35 “Overdraft Item Fee?

What an OPPORTUNITY
to bolster the Bank of America profit margins!

Mosey Along With Mozy Online Backup

“Download and install Mozy to ensure your data is safely backed up at a secure, remote location.”

And what we faced will astound you.

Dear Mr. Johnston, I addressed an email on Wednesday, May 16, 2007 at 4:36 pm to someone at Berkeley Data Systems in American Fork, Utah, who had identified himself as Benjamin Johnston in Customer Support for the Mozy Online Backup program (http://www.mozy.com/).

Frankly, I should have addressed my email to Josh Coates, founder and CEO of Berkeley Data.

The company’s website provides Web browsers with the following information:

“Berkeley Data Systems is an emerging software technology company that specializes in data protection. In 2006 Berkeley Data released the Mozy Online Backup service to home users; and in 2007, Berkeley Data released MozyPro to businesses and resellers. Today the company has more than 180,000 total customers worldwide. Founded in 2005, Berkeley Data Systems is funded by Novell co-founder Drew Major, Tim Draper of Draper, Fisher, Jurvetson; and Wasatch Ventures. For information, visit http://www.berkeleydata.com/.”

I am responding to your email of May 15, 2007 sent at 11:10 am and which I labeled “Email Message Number 21” below.

Your claim of having sent an email to me on Monday evening via support@mozy.com is not credible because I have not received it though we have received others from that address, including your company’s auto response emails, or your claim confirms the lack of Berkeley Data System’s credibility and the lack of trust in the Mozy Online Backup services.

Furthermore, you make the following promise in your auto response emails: “[J]ust to let you know that our hours are between 7:00AM and 5:00PM Mountain Time Monday through Friday. If you've contacted us within these times, you can expect an answer before the end of the day. If you've caught us after hours, we'll answer your email the next business day.” That promise is false as our documented experience shows. Please see below.

Below I document in detail my many efforts pleading for Berkeley Data System’s help to solve the very severe problems we encountered in our attempts to make the Mozy Online Backup system work and in the process we suffered significant damages because of your irresponsible actions, the flaws in the Mozy Only Backup program, and your lack of support. We struggled for eight (8) full days and were unable to attend to our business during this time period. We had no choice but to remove the Mozy Only Backup program from our computer and cancel the service.

It appears your Mozy Only Backup has not been fully debugged and tested and your customer support service is lacking the expertise and/or dedication to service necessary to gain credibility in the marketplace. We shall submit the issues pertaining to the quality and reliability of the Mozy Online Backup system and the required support services that must go hand in hand with such services to the Internet marketplace for feedback and invite you to participate in addressing the issues at hand.

I have said it before: I am very disappointed in the quality of the Mozy Only Backup service and the dismal support rendered by Berkeley Data systems.

Berkeley Data Systems has misrepresented and continues to misrepresent the program performance and support capabilities of the Mozy Online Backup system and services.

Here follows the detailed documentation of our unsuccessful efforts in making the Mozy Online Backup work which documentation will be carefully annotated and explained in the blog which I hope you will visit to post your comments.

In summary of our efforts over a period of 12 days to make the Mozy Online Backup program run successfully, a total of 22 email were exchanged between me and Customer Support at Berkeley Data Systems:
1. I sent 14 emails pleading for help and, finally, giving up and advising Berkeley Data Systems I removed the program and cancelled the Mozy Online Backup service.
2. Mozy Support responded with 5 auto response emails promising to answer not later than the next business day, none of which resulted in an answer.
3. Mozy Support responded with 3 emails, none of which resulted in any help.

In all my struggles trying to get help from Berkeley Data Systems, I have not even addressed yet the severe performance degradation of my computer when Mozy Online Backup is running.

Do you wish to learn the details of our experience? It's a long story, but I will gladly comply. Please send me an email at HDinter@GrandLifestyle.com.

With support like this, how can you sleep in peace,
trust the Mozy Online Backup program
backs up your data properly,
and your data are safe in the hands of
Berkeley Data Systems?

The bottom line: Mozy is not (yet?) fit to be entrusted with your data.

mosey —verb (without object)
1. to wander or shuffle about leisurely, stroll, saunter (often fol. by along, about, etc.
2. to leave quickly, decamp.

Saddle up and come mozy down ...

Bank of America. What Is the Succorable American Opportunity?

After fifty-five years of mutually beneficial banking relationships, including the last five with the "Bank of Opportunity," I now observe in awe the verification of a medieval Latin legal principle exceptio probat regulam in casibus non exceptis ("the exception confirms the rule in the cases not excepted"). Not included here is the confiscation of my tiny savings by the communist regime when, at the age of 17, I turned my back on dictatorial brutality and sought a lifestyle of freedom in America — the America of Opportunity.

When a problem arises, there's no better vehicle toward a mutually beneficial resolution than communication. I suffer from the lack thereof.

Who can help get a message to Kenneth D. Lewis, Chairman, CEO and President of Bank of America? Don’t you think the chief executive of a major enterprise — and a bank serving people at that — would like to know what’s going on? And I am not just referring to foofaraw. Who can deliver the magic?

An unbiased, objective review of documented problems affecting customers is key to reward-deserving customer service.

The local branch manager in Miami, Shelana Lewis (305-233-8340; Shelana.M.Lewis@bankofamerica.com) ignores all my telephone calls and emails; and an email to Kenneth.D.Lewis@bankofamerica results in a “User unknown” response. I scoured http://www.bankofamerica.com/ in search of a viable email address (Ms. Lewis had ignored my request) and, lo and behold, find one embedded in a PDF file. It's a news release titled "Bank of America To Unveil New Brand Campaign Celebrating the Power of Opportunity." It belongs to Joe Goode at joseph.l.goode@bankofamerica.com. Unfortunately, Mr. Goode claimed not to have received the email addressed to Mr. Lewis, but emailed to Mr. Goode’s address. I sent the email again. Not having heard from anyone, I am willing to wager my communication to Chairman Ken Lewis landed in File 13. Is that the fate of all problems created by customers, employees, or both?

Each effort to communicate described above resulted in complete failure. Not a single response was forthcoming. I conclude managers, higher-ups, junior and senior executives — those with authority and decision-making power — do not communicate with customers. Where is the “Bank of Opportunity” slogan aimed?

Charlotte, we have a problem. That’s Charlotte, North Carolina, the headquarters of Bank of America.

Kenneth D. Lewis: "Bank of America helps build strong communities by creating opportunities for people — including customers, shareholders and associates — to fulfill their dreams."

Are the pursuit of profit and compassionate, dedicated customer service mutually exclusive business activities?

Is this “Customer Service”
YOU consider satisfactory?

I list below my attempts to communicate with Shelana M. Lewis, Assistant Vice President and Banking Center Manager of a local Bank of America branch (details, explanations and commentary are forthcoming):

#1 Email sent Wednesday, March 21, 2007 12:51 PM — NO RESPONSE
#2 Email sent Thursday, March 22, 2007 8:15 AM — NO RESPONSE
#3 Email sent Tuesday, March 27, 2007 8:29 AM — NO RESPONSE
#4 Email sent Thursday, April 05, 2007 8:38 AM — NO RESPONSE
#5 Phone call placed Thursday, April 05, 2007 1:34 PM — NO RESPONSE
#6 Phone call placed Friday, April 06, 2007 9:11 AM — NO RESPONSE
#7 Email sent Friday, April 06, 2007 12:27 PM — NO RESPONSE
#8 Phone call placed Friday, April 06, 2007 1:50 PM — NO RESPONSE
#9 Email sent Monday, April 09, 2007 9:02 AM — NO RESPONSE
#10 Email sent Monday, April 09, 2007 1:19 PM — NO RESPONSE
#11 Email sent Wednesday, April 11, 2007 1:16 PM — NO RESPONSE
#12 Email sent Thursday, April 12, 2007 3:56 PM — NO RESPONSE
#13 Email sent Friday, April 13, 2007 11:44 AM — NO RESPONSE

These 13 attempts to communicate cover a period of twenty-four (24) consecutive days, not the five (5) years I have been a customer of Bank of America — Bank of Opportunity.

Additional research discovered additional Bank of America staff members with email addresses — all confined to the “Newsroom” at www.bankofamerica.com:

Bank of America in the Community

ernesto.anguilla@bankofamerica.com, greg.barnard@bankofamerica.com, susan.povak@bankofamerica.com, vickie.b.tassan@bankofamerica.com

Consumer Banking

betty.riess@bankofamerica.com, john.greaves@mbna.com, diane.wagner@bankofamerica.com, joe.miller@bankofamerica.com, shirley.norton@bankofamerica.com

Marketing

joseph.l.goode@bankofamerica.com

The New AT&T: Ask Not For Whom the Bell Tolls

Call it desperation or utter frustration. I saw no other effective option to get a problem solved. I sent the following email.

From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Wednesday, January 17, 2007 4:17 PM
To: Michael Coe (mcoe@attnews.us)
Cc: Cheryl Urqhart (CherylUrqhart@bellsouth.com)
Subject: Ask Not for Whom the Bell Tolls

TO: Mr. Edward E. Whitacre Jr., Chairman & CEO, AT&T Inc.
c/o Mr. Michael Coe, Media Relations, mcoe@attnews.us

Dear Mr. Whitacre:

Ask Not for Whom the Bell Tolls

My sincere congratulations on AT&T’s acquisition of BellSouth at the beginning of the year — accompanied by ardent wishes from all who clamor for the peace of mind free from frustration-inducing services that the merger will truly mean we, the consumers, “will continue [sic] to get the same affordable products, dependable service, and local commitment you [that’s us, the consumers] expect.” (I gleaned this message from your website, www.att.com.)

In the past — spanning decades of monopolistic and then freedom-of-choice communication services — when BellSouth services went awry, I tempered my desire to bid Ma Bell adieu because apologies and promises made me believe. And then it happened again.

Let me share with you the gist of the dilemma I was subjected to — the details are (hopefully) imbedded in the files of the BellSouth computer system. If not, I will gladly assist and share with you the documentation that detail what happened and the actions of those who “screwed things up royally.”

I moved from one end of the Magic City to another dictating a change in telephone numbers, but making only one change in the BellSouth services I was subscribed to: I agreed to pay an additional monthly fee of $9.00 to switch from the BellSouth FastAccess DSL Xtreme 3.0 (promising speeds of 3 Mbps) to the Bellsouth FastAccess DSL Xtreme 6.0 service that promises speeds of 6 Mbps and, I was assured, is delivered in that section of Miami I had moved to. (As an aside, don’t you think I am wasting my money because I have yet to benefit from a speed in excess of 2.9 Mbps? Thoughts of misrepresentation in light of competitive pressures also come to mind.) My move and transfer of telephone services succeeded without a hitch.

BUT THEN … the telephone began to ring incessantly with BellSouth telemarketers offering me BellSouth services I was not subscribed to.

AND THEN … I succumbed and fell victim to the BellSouth siren’s pitch tangling a sweet carrot in front of my nose — BellSouth will reward me with $75 if I sign up for unlimited domestic long distance. Wow! What a deal! Yes, I admit, I grabbed this sweet deal. AND NOW I PAY FOR IT DEARLY. Oh, Ma Bell, what have you wrought!

Without my authorization and without my knowledge, BellSouth turned my Complete Choice® Two-Line Plan into two, separate “Complete Choice® Plans.” The “Complete Choice® Two-Line Plan” turned my first line into a “Complete Choice® Plan” (one line) and reduced the “Total Local Monthly Service” fee by $14.95. My second line, also labeled “Complete Choice® Plan” (one line), has turned into a $201.79 monster bill and, I presume, is climbing every day.

Instead of benefiting from the “unlimited domestic long distance” plan, my BellSouth bill now lists long distance calls at 18 cents per minute. (Prior to signing up for the BellSouth unlimited domestic long distance, I enjoyed the savings of using a competitive service at 8 cents per minute.)

Instead of benefiting from not having to pay for an international calling plan because I did not subscribe to it, yes, you guessed correctly: I am now being charged a monthly fee labeled by BellSouth “International Select Value Plan.” I neither need nor authorized this service. Mr. Whitacre, all my international calls are conducted in a money-saving fashion with Skype at www.skype.com.

Oh, about the reward I was promised. A postcard arrived over the weekend from BellSouth advising me “you did not have the services required to receive this reward.

My second telephone line advises callers now that it “is being checked for trouble” and it appears that “checking” will continue unless I make myself a willing, obsequious AT&T/BellSouth customer.

As we all should surmise, the $75 carrot is meant to turn into a windfall, unearned profit for AT&T. Don’t you agree, Mr. Whitacre?

Who needs to tango with Ma Bell and suffer elevated hypertension when telephone services (the wired and the wireless kind), rate-reduced domestic and international telephoning, multi-channel television services, and high-speed Internet access beckon from several sources?

I DID NOT ORDER/REQUEST/ASK FOR/SUBSCRIBE TO or otherwise do anything that would or should turn my account with BellSouth for the Complete Choice® Two-Line Plan into the above-described horrific mess.

The BellSouth services of the Talmi gold variety do, indeed, dictate attention.

Addressing the worldwide Internet audience from your website at www.att.com, you proclaim as follows: “What does the AT&T-BellSouth merger mean to you? … It also means that in the near future, you will be able to take advantage of innovative services that combine the best of wireless and wireline, enhanced customer care, and greater convenience in buying communications and entertainment services for your home and business.” It makes common sense to believe you and hope for the better in the near future. Can we?

I trust you won’t treat my report to you as a foofaraw not worth your attention and a follow-up.

Sincerely,

Heinz Dinter, PhD

C: Ms. Cheryl Urqhart, Manager, BellSouth, CherylUrqhart@bellsouth.com

Heinz Dinter, PhD, Editor & Publisher
Grand Lifestyle Publisher
HDinter@GrandLifestyle.com
305-251-4944 • 305-251-4825 (Fax) • HDinter (Skype)
PO Box 558250 • Miami, FL 33255 USA

www.GrandLifestyle.com • www.GrandLifestyle.blogspot.com
www.ChuckleThink.com • www.miamiMagic.net • www.MiamiCondoNews.net
NEW RELEASES:
101 Tips For Spurring Business Success
Condo Serfs

No response in support of solving the problem. What am I to do? Give up and leave this problem in limbo? NOT ON YOUR LIFE! Quitting is definitely not an option.

Thank you, Mr. Whitacre, for listening. The problem was solved

satisfactorily before Mr. Watts' letter arrived.

I do wish the "NEW AT&T" well.

We must reach further back

A clogged court results in disservice to taxpayers and makes it difficult for judges to give their all. Read the details at www.GrandLifestyle.com/reachback.htm and share your thoughts.

More recognition of authority and more emphasis on commitment

Our judges deserve more recognition of authority and must, in turn, render a greater commitment to the community.

Share my thoughts at www.GrandLifestyle.com/judges-as-role-models.htm.

The nonagenarian and the "property buyers"

Don't be mistaken. We are not presenting here a fable intent on challenging Aesop's fame. Here we present the truth and nothing but the truth. Hopefully, it will also serve as a warning.

Please visit
www.GrandLifestyle.com/age90.htm.

Do the dragon and nuance speaking naturally serve you well?

DRAGON: 1. a mythical monster generally represented as a huge, winged reptile with crested head and enormous claws and teeth, and often spouting fire.
2. a fierce, violent person.
NUANCE: 1. a subtle difference or distinction in expression, meaning, response, etc.
2. a very slight difference or variation in color or tome.
NATURAL: 1. existing in or formed by nature.
2. free from affection or constraint.

Here's a typical case of customer service having gone to the dogs. Or is it to the dragons? The naturally speaking dragon! Or should it be called a voice recognition monster?

Let me share with you an experience — however, I do not claim to wrestle with a dragon. I simply wanted to get a simple question to their heavily publicized proclamation answered. Who doesn't get annoyed when he or she is being ignored. Frankly, I must admit, I was annoyed — and still am. Actually, I am very disappointed because "Dragon Naturally Speaking" is a good product; it just got kicked around like an orphan from foster parents to foster parents. And now it's in the hands of Nuance Communications, Inc. Of couse, sadly, some foster parents in the world of homo sapiens use the foster children as vehicles for putting money into their pockets.

This is what it's all about: In conjunction with an intended upgrade, I want to buy a digital recorder to record interviews away from my computer. Visiting the Nuance website at http://www.nuance.com/, I bumped into the following statement under the heading "Key Benefits": "MOBILE -- Dictate into any Nuance-certified handheld device for automatic transcription when you synch with your PC." Great! All I need to do is find out which of the multitude of available recorders are "Nuance-certified" for use with Dragon Naturally Speaking. That, I discovered, is more difficult to discover than what the brothers Fidel and Raul Castro are up to these days. The Nuance website refused to give the answer.

I wrote a letter to Paul Ricci, Chairman and CEO of Nuance Communications, Inc. (http://www.nuance.com/), now the owner and seller of this wonderful voice recognition program we have all known for years as "Dragon Naturally Speaking". Let me give you the contents of the letter here. It explains all.

May 1, 2006
Mr. Paul Ricci
Chairman, Chief Executive Officer
Nuance Communications, Inc.
One Wayside Road
Burlington, MA 01803
Via facsimile: 781-565-5001 (2 pages)
Via email: Paul.Ricci@nuance.com
Subject: Customer Service and Marketing Strategies — Dragon Naturally Speaking
Dear Mr. Ricci:
By way of introduction:
■ I purchased Dragon Naturally Speaking, Version 6 Professional on September 3, 2002 (Serial Number And PREF-6-000651).
■ Furthermore, I recommended your program to a friend and client. This latter action caused me to raise eyebrows and brings me now to the brink of regretting both of my decisions of choosing Dragon Naturally Speaking. And here is why: I need answers to the following questions before going forward with purchasing and installing the program for my friend and client:
1. Will Dragon Naturally Speaking 8 Preferred work with Microsoft WordPad? Your website does not specifically identify WordPad but states that the program works with "virtually all Windows®-based applications."
2. Which are the "Nuance-certified handheld devices[s] for automatic transcription"?

During the past four weeks I submitted these questions TWICE to Nuance via your company's email customer service inquiry system. The response from Nuance? None! Zilch! Nada! We also invested our valuable time in pursuit of the following:
1. We searched a number of websites (including nuance.com) selling your products and could not find the answers.
2. We visited two computer stores in Miami that sell your products and could not find the answers.
3. We carefully read everything printed on the outside of your program's packaging and could not find the answers.

Isn't what I report here disappointing? I will gladly supply detailed information, including dates and names, in support of my report. How would you feel and what would you do if you were in my shoes? I am frustrated. In an abundance of caution, I express dismay. How can you create a successful company with the evidence of such poor marketing techniques? Making certain customer service works flawlessly and no customer is left in the dark is the unchallengeable prerequisite for making a customer happy. A satisfied customer is your best salesperson. I am not satisfied. I am disappointed.
Sincerely yours,
Heinz Dinter, PhD
c: Kristen Wylie Kristen.Wylie@nuance.com

Have I heard from the voice recognition software purveyor? Nope. I am puzzled. I don't understand. Why can I not get an answer? Not even from Kristen Wylie who is in charge of providing "detailed information about Nuance and our products". I mailed my request. I faxed it. I emailed it. Oops! Perhaps I should have contracted with a flying dragon to deliver my easily answered inquiry. I am annoyed. I am their customer and go to the trouble to sit down and write the man a letter — and the folks at Nuance ignore me. What an ANNUANCE! Frankly speaking, I don't understand the finer nuances of Nuance's customer service business practices. Do you? Will sprinkling pepper on the dragon’s tail make him curtail his vivid running away from a simple customer service issue? What's your take on this dragon adventure? What's your experience? Please let all of us know.

Hitting the roof for a septuagenarian widow:The shameful business practices of dealing with helpless hurricane victims

Not even Wilma — that's Hurricane Wilma — terrified the septuagenarian widow as much as those who promised to put a new roof on her home of 49 years.
Let us present here for your review and commentary the chronology of events that document the shameful acts of this South Florida roofing company.

October 24, 2005, Monday: Hurricane Wilma hit Fort Lauderdale with devastating fury.
February 25, 2006, Saturday: Patricia Niesel, the hurricane victim, gave a $5,500 check to Pro-Line Roofing & Construction, Inc. as a down payment demanded by Pro-Line for a roof replacement job quoted to cost a total of $11,997.86. The check was cashed promptly and without delay.
June 24, 2006, Saturday: My email to Paul and Je DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Saturday, June 24, 2006 4:19 PM
To: 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'; 'deepscubadive@yahoo.com'; 'motoryacht1@yahoo.com'
Cc: Pat Niesel (DNiesel@hotmail.com)
Subject: Patricia Niesel
Pro-Line Roofing & Construction, Inc.
a Florida corporation, License # CCC1326537
Mr. Paul A. DeBeer, President
Mr. Joe DeBeer, Vive President Sales
3529 Brink Circle, Bonita Springs, FL 34134
Reference: Patricia Niesel’s home at 4411 SW 24 Street, Fort Lauderdale, FL 33317
Dear Messrs. DeBeer:
Mrs. Niesel has asked me to communicate with you.
On February 25, 2006, Mrs. Niesel gave your company a check in the amount of $5,500 as a down payment for a roofing job for which you quoted her a total price of $11,997.86. The check cleared on February 28.
To date you have neither scheduled the job nor given Mrs. Niesel any indication when the job will be scheduled.
It is my understanding the permit for this job was issued by the City of Fort Lauderdale on or about the week of June 12, 2006. Mrs. Niesel had telephoned 877-306-7663 and was so advised by your representative in the Fort Lauderdale office.
Inasmuch as we again have entered the hurricane season and time is of the essence, I will appreciate your letting me know via return email forthwith and without delay when you will commence this job.
Thank you very much for your cooperation.
Sincerely,
Heinz Dinter, PhD
June 25, 2006, Sunday: Joe DeBeer's email to me.
From: Joe DeBeer [mailto:motoryacht1@yahoo.com]
Sent: Sunday, June 25, 2006 11:28 AM
To: HDinter@GrandLifestyle.com
Subject: Re: Patricia Niesel
Thank you very much for you letter, I am afarid I have recieved this email in error, I run the west coast and my brother runs the east coast, So I am not aware of any customers over there, But I will check into this for you and get back with you as soon as possiable, if you would like to contact me you may do so at 239-272-3554 and I will do my best to help you, I will say that the east coast permitting threw the building department is a mess, and very timely delays are do to them, but I can not say for sure, so give me a few days and I will get you some answers, If you where my customer here on the west cost, you would be done by now and have a smile on your face! Please give me a few days and I will check into this for you and respond asap! thanks for your letter Joey DeBeer
June 25, 2006, Sunday: My email to Joe DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Sunday, June 25, 2006 12:21 PM
To: 'Joe DeBeer'; 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'; 'deepscubadive@yahoo.com'
Cc: Pat Niesel (DNiesel@hotmail.com)Subject:
RE: Patricia Niesel
Thank you, Joe, for your prompt response. I appreciate it.
Is your brother Paul A. DeBeer, the president of Pro-Line Roofing & Construction, Inc.? I assume your brother will look into this matter because he, too, received my email.
Inasmuch as we were informed by one of your employees that the permit has been issued, we should no longer be held back by the Fort Lauderdale Building Department.
Please let me know if we can be of assistance and look forward to the completion of this job ASAP.
Heinz Dinter
June 26, 2006, Monday: My email to Paul DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Monday, June 26, 2006 4:54 PM
To: Paul Allen DeBeer (deepscubadive@yahoo.com)
Cc: Pat Niesel (DNiesel@hotmail.com); 'motoryacht1@yahoo.com'
Subject: Patricia Niesel
Mr. Paul Allen DeBeer, President
Pro-Line Roofing & Construction, Inc.
Good afternoon, Mr. DeBeer.
I was looking forward to hearing from you today.
As I advised you in my email of June 24, Mrs. Niesel had been informed by your Fort Lauderdale office staff that the permit had been issued with the permit number 06-049-77.
However, I learned today that no permit with this permit number has been issued.
Also, there appears to be no record of your company, Pro-Line Roofing & Construction, Inc., with Broward County.
Please let me know where we stand with this project.
Heinz Dinter
June 27, 2006, Tuesday: Joe DeBeer's email to me.
From: Joe DeBeer [mailto:motoryacht1@yahoo.com]
Sent: Tuesday, June 27, 2006 5:04 PM
To: HDinter@GrandLifestyle.com
Cc: Paul alan DeBeer
Subject: Re: Patricia Niesel
Good afternoon to you too,
Yes we are too, registered with them, lic#CCC1326537 and have been so for a while, and I am great standing with all who do business with me, I am not , Involved with the west coast, in any way, My brother ,the owner of this company, handles all that goes on there, But for you I have spend some time getting to the bottom of all this, and here it goes, First ,The Secretary has had eye surgery,and has been gone for a week or so, god help them without her there, and the phone is out with sprint,Repair order has been in now 2 weeks) and yes your your permit was applied for and was rejected due to No Fire rating and no N.O.A. rating on ridge vent system, so we gathered those two documents and fax them ,and received notice it was ready to be picked up,
When arriving, to pick up permit was informed that it was given to the wrong person and we now have to start all over, even though they know who they gave it too!?
I have also been informed that you have just within the last 30 days went to contract and your file is just over 30 days old? If so please tell me what time table you had in mind and i will pass it along and see if i can speed the process up for you!
Roof replacements in your part of the country are harder than any other place in the whole U.S. to receive, they are very short staffed and have HUGH attitudes to match,
It is not just go file a permit , you have to show proof, of U.L testing on all material before issuing a permit, the price we charged you has to be disclosed and the pitch of the roof ,etc. etc. and it does go on and on. I would think, that it would take 30 days for permitting and material special orders to be placed. and than a 30 days to work your way to the top of the list, and 4 day to complete the work, bare in mind every day it rains or has greater chance of 40% of rain,adds another day to your wait, I will not open a roof up unless it is lower than that, for insurance purposes, and liability,. I hope this helps you with this understanding of how difficult this really is, If you will have some Patience and some understanding , I am sure your turn will come soon, Just bare with us , If you can not wait , for some reason , please let me know and I will speak to my brother about a refund of moneys unspent in your file, But please don't miss-understand it is my brothers call, not mine, and this is a little job, 11K if we refund the unspent money and you started all over with some other contractor, would you get the best job , like we do? would it be more likely your Wait will be longer with a smaller company? Most great contractors are booked Months in advanced, and I would be very careful with anyone who said they could do it right away? I was very busy before Charlie hit and after I was overloaded, we where just about to see day light and take some time off for ourselves and Wilma hit, and yes we are still in overload, I have enjoyed theses letters to you and welcome your responce! have agreat day. Joey DeBeer
June 28, 2006, Wednesday: My email to Paul and Joe Debeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Wednesday, June 28, 2006 11:32 AM
To: 'Joe DeBeer'; Paul Allen DeBeer (deepscubadive@yahoo.com)
Cc: Pat Niesel (DNiesel@hotmail.com)
Subject: RE: Patricia Niesel
Mr. Paul Allen DeBeer, President
Mr. Joe DeBeer, Vice President
Pro-Line Roofing & Construction, Inc.
Dear Messrs. DeBeer:
Mr. Joe DeBeer’s email dated June 27, 2006 prevents me from responding in detail because I am unable to fully understand the details of his message.
Here’s one point of contradiction: In his June 25 email Joe states “I run the west coast and my brother runs the east coast.” In his June 27 email Joe states, “I am not involved with the west coast in any way; my brother, the owner of this company, handles all that goes on there.”
Let us cut through the chaff and deal with what is at issue: Patricia Niesel needs her home’s roof repaired and you promised to do the job in a reasonable, timely and professional manner. Pat gave you a good-faith deposit of $5,500 on April 25, 2006.
As you know, Pat is a 74-year old widow who is not qualified to deal with complicated business matters; that’s why she asked for help.
Gentlemen, we will work with you and cooperate with you if you, too, will act in good faith. Please give us a date certain when you will complete this job, fulfill your commitment, and you will have a grateful customer on your side who will thank you for a job well done.
Time is of the essence. Please respond with a firm commitment via email not later than Thursday, June 29, 2006.
Sincerely,
Heinz Dinter, PhD
June 30, 2006, Friday: My email to Paul and Joe DeBeer
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Friday, June 30, 2006 12:05 AM
To: Paul Allen DeBeer (deepscubadive@yahoo.com); 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'; 'motoryacht1@yahoo.com'
Cc: Pat Niesel (DNiesel@hotmail.com)
Subject: Patricia Niesel
Mr. Paul Allen DeBeer, President
Mr. Joe DeBeer, Vice President
Pro-Line Roofing & Construction, Inc.
Dear Messrs. DeBeer:
Your failure to respond to my email of Wednesday, June 28, 2006 and your past actions and representations prompts Mrs. Niesel to demand the return of her deposit of $5,500 and terminate any and all relations with Pro-Line Roofing & Construction, Inc.
My efforts in pursuit of truth and justice are not limited to sharing the facts of experiences in my blog. The news media, including but not limited to The News-Press, Sun-Sentinel, The Miami Herald, the South Florida Business Journal, will receive all information and materials should we fail in securing your cooperation.
Of course, this matter will also be turned over to the appropriate authorities should you not resolve this matter in a fair and just manner.
I have been requested by Mrs. Niesel to issue the following demand to you: Return the deposit of $5,500 to be received by Mrs. Niesel not later than Monday, July 3, 2006 and to be delivered to 4411 SW 24 Street, Fort Lauderdale, FL 33317. You must confirm your honoring this demand in an email to me at hdinter@grandlifestyle.com and to be sent by you not later than 4:00 pm, Friday, June 30, 2006.
TIME IS OF THE ESSENCE. PLEASE GOVERN YOURSELF ACCORDINGLY.
Sincerely,
Heinz Dinter, PhD
June 30, 2006, Friday: My email to Paul and Joe DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Friday, June 30, 2006 4:07 PM
To: 'HDinter@GrandLifestyle.com'; Paul Allen DeBeer (deepscubadive@yahoo.com); 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'; 'motoryacht1@yahoo.com'
Cc: Pat Niesel (DNiesel@hotmail.com)
Subject: RE: Patricia Niesel
Mr. Paul Allen DeBeer, President
Mr. Joe DeBeer, Vice President
Pro-Line Roofing & Construction, Inc.
Dear Messrs. DeBeer:
I am desperately attempting in a good-faith effort to communicate with you, to wit:
At 3:09 pm I telephoned 877-306-7663 and left a message for Paul DeBeer requesting he return my call today or he leaves us no choice to send a certified letter requesting the return of Mrs. Niesel’s $5,500 deposit and reporting this matter to the appropriate authorities.
At 3:12 pm I telephoned 239-765-7663. This telephone number has been “temporarily discontinued.”
At 3:13 pm I telephoned 239-272-3554 and left a message for Joe DeBeer requesting he return my call today or he leaves us no choice to send a certified letter requesting the return of Mrs. Niesel’s $5,500 deposit and reporting this matter to the appropriate authorities.
At 3:29 pm Joe DeBeer returned my call. He reiterated that the Fort Lauderdale office is not his responsibility and refers me to his brother, Paul DeBeer.
At 3:43 pm Paul DeBeer called. He will expedite this matter and call me on Thursday, July 6 to confirm a schedule which should call for a completion of the job within three weeks, but not later than July 31.
Please note: I had begun writing this email before both of you called me. Hence, consider this email as a record of what has transpired today and reflects a record of our understanding.
Many thanks for calling and your promise to get this job done before the end of July.
Pat will be relieved to hear the good news.
July 3, 2006, Monday: My email to Paul DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Monday, July 03, 2006 2:19 PM
To: Paul Allen DeBeer (deepscubadive@yahoo.com)
Subject: Patricia Niesel
Paul, just to follow up on our conversation today: You will go forward to do Pat’s job and try to do it within the next two weeks.
Please ignore the June 30 letter you will receive.
If any problem needs taking care of, call me and we take care of it.
Heinz
July 25, 2006, Tuesday: My email to Paul and Joe DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Tuesday, July 25, 2006 10:42 PM
To: Paul Allen DeBeer (deepscubadive@yahoo.com); 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'; 'motoryacht1@yahoo.com'
Cc: Pat Niesel (DNiesel@hotmail.com)
Subject: FW: Patricia Niesel
Good morning, Paul.
This email is for the record.
On Tuesday, July 11, you telephoned me from your Fort Lauderdale office and confirmed the job is scheduled for Tuesday and Wednesday, July 18 and 19.
Since then repeated calls to you and attempts by Pat to meet with you at your office failed. You did not return any of my calls.
For example, Leslie’s assurance to Pat that you will be in your office beginning 2:00 pm, Tuesday, July 25 turned out to be incorrect. Pat went to your office and no one was there. Etc., etc.
Leslie told Pat that the permit was posted on the property and acted surprised when Pat told her that there is no permit posted and Leslie tried to convince Pat that the permit was posted. Paul, there really is no need for such antics.
I left you a message this morning, to wit:
Pat needs a contract with itemized list of all materials and services required by the SBA.
There is no permit posted at Pat’s property. Pat needs three copies of the building permit for the lender/insurer.
Pat needs proof of liability insurance required by the lender SBA .
Pat needs the paperwork she left at your office returned to her and have your and Pat’s signature notarized.
Any further delays coupled with inconsistencies in your and Leslie’s representations jeopardize Pat’s status with lender and insurer.
Heavy rains have penetrated the interior of the home, part of the ceiling caved in, and mold is creating a most severe situation.
Paul, why? I am very disappointed — and Pat is devastated. We definitely did not expect this type of business relationship.
Heinz
August 1, 2006, Tuesday: My email to Paul and Joe DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Tuesday, August 01, 2006 10:34 AM
To: Paul Allen DeBeer (deepscubadive@yahoo.com); 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'; 'motoryacht1@yahoo.com'
Cc: Pat Niesel (DNiesel@hotmail.com)
Subject: Patricia Niesel
Paul DeBeer and Joe DeBeer,
Please be advised of our decision — based on our utter frustration caused by your conduct — to turn our files, including numerous supporting notes, over to the appropriate authorities with copies to The News-Press, the Sun-Sentinel and The Miami Herald on Thursday, August 3, 2006 unless you can show good cause why we should not do so.
I am now tired of your many empty, false, and self-serving promises. You won’t even take my telephone calls. Frankly, I have never witnessed business practices as those carried out by you under the name Pro-Line Roofing & Construction, Inc.
August 4, 2006, Friday: My email to Paul and Joe DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Friday, August 04, 2006 11:38 AM
To: Paul Allen DeBeer (deepscubadive@yahoo.com); 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'; 'motoryacht1@yahoo.com'
Cc: Pat Niesel (DNiesel@hotmail.com)
Subject: Patricia Niesel
Messrs. Paul DeBeer and Joe DeBeer,
Pro-Line Roofing & Construction, Inc.
For the record, it is now Friday and your promises continue to be empty, deliberately misleading promises.
The problems identified in the re-tag notice remain uncorrected.
I telephoned your Fort Lauderdale office at 11:04 am and Paul’s cell phone at 11:06 am. No one answered either phone so I left a message requesting a call back to let me know the status of this job. No one called back.
August 4, 2006, Friday: Joe DeBeer's email to me.
From: Joe DeBeer [mailto: motoryacht1@yahoo.com]
Sent: Friday, August 04, 2006 1:14 PM
To: HDinter@GrandLifestyle.com
Cc: Paul alan DeBeer
Subject: Re: Patricia Niesel
Do not write to me at my email address, again , or i will report you to the authorities,
Your problems are on the east coast and i am on the west coast and have NOTHING at to do with the east coast, at all, respectfully Joe DeBeer
August 4, 2006, Friday: My email to Joe DeBeer with copy to Paul DeBeer.
From: Heinz Dinter, PhD [mailto: HDinter@GrandLifestyle.com]
Sent: Friday, August 04, 2006 2:09 PM
To: 'Joe DeBeer'
Cc: 'Paul alan DeBeer'; 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'; Pat Niesel (DNiesel@hotmail.com):
Subject: RE: Patricia Niesel
Dear Mr. Joe DeBeer:
You are an official/officer/owner/employee/agent of Pro-Line Roofing & Construction, Inc. and also the brother of Paul DeBeer, president of the corporation, and you have in the past been personally involved in this matter. Therefore, we have the right communicating with you unless you obtain a restraining order from a judge.
My including you in communications re the job your company contracted for is, for one, intended to prevent anyone from claiming of not being advised of your company’s handling of this matter.
I welcome your reporting me to the authorities; it will eliminate my doing so.
Here’s a simple and quick solution: Pro-Line does what has been promised many times and complete the job on Mrs. Niesel’s home.
Let me take this opportunity to document a few facts:
When the workmen were doing the work that resulted in the red-tag notice, they admitted that their nail gun was not working properly.
Yesterday, Thursday, August 3, someone in a white truck arrived at Pat’s house at approximately 5:30 pm. Was it Paul? He climbed onto the roof and doing something on the roof. He made a mess and then tossed a milk carton containing tar into the recycling bin.
The nails on the roof are sticking out.
We are being kept in the dark. Our telephone call are not being returned.
Again, why don’t you and your brother make sure promises are kept and the job is completed?
Sincerely,
Heinz Dinter
August 6, 2006, Sunday: My email to Joe DeBeer with copy to Paul DeBeer.
From: Heinz Dinter, PhD [mailto: HDinter@GrandLifestyle.com] Sent: Sunday, August 06, 2006 2:09 PM
To: joe@prolineconstruction1.com ; motoryacht1@yahoo.com
Cc: paul@prolineconstruction1.com ; Paul Allen DeBeer (deepscubadive@yahoo.com) ; Pat Niesel (DNiesel@hotmail.com)
Subject: For the Record: Mrs. Patricia Niesel
Mr. Joe DeBeer, V.P. Sales
Pro-Line Roofing & Construction, Inc.
Dear Mr. DeBeer:
Further to your email communication of August 4, 2006 in which you demanded I do not communicate with you regarding Pro-Line’s contract with Mrs. Niesel for the repair of her home’s roof, the victim of Hurricane Wilma. To wit: “Do not write to me at my email address, again, or i will report you to the authorities.”
Inasmuch as your company’s website (http://www.prolineconstruction1.com/) presents you to the public as a corporate officer with the title “V.P. Sales” (I am taking the liberty of concluding that “V” stands for “Vice” and “P” stands for “President”, turning the acronym into a corporate title to be known as such by the public) and Pro-Line Roofing & Construction, Inc. is presented to the public as “Family owned and proudly serving your community”, I am puzzled, flabbergasted and confused by your desperate attempt to stop communication with the public in general and customers in particular who have handed over thousands of dollars to Pro-Line, expected your company to honor its promises and contractual commitments, and get the job done in a timely and satisfactory manner to assure an inspection by the authorities resulting in “passing with flying colors”. As you will recall you accepted $5,500 from Mrs. Niesel on February 25, 2006. What is the status today? Your work has not yet passed inspection. When will the job be completed?
On July 27 your crew worked on the roof for the first time. The inspection by Fort Lauderdale authorities resulted in a red tag: your work flunked the inspection on numerous points. On August 3, a one-man effort with messy results (was it your brother Paul who climbed onto the roof?) was observed and reported on August 4. Another one-man effort was observed on Saturday, August 5 at approximately 7:28 pm: one of your people (employee?) arrived in a Pro-Line marked truck and climbed onto the roof with his roommate (he represented he is not working for Pro-Line) holding the ladder.
If you as a corporate officer demand members of the public, especially those who are your customers and have given your “Family owned and proudly serving your community” company thousands of dollars up-front not communicate with 50% of the corporate officers (your brother Paul represents the remaining 50% wearing the hat labeled “President”) then there must be others who can and will communicate with members of the community you assure to be “proudly serving”.
One other representative/employee of Pro-Line is Ms. Leslie Maloney. Unfortunately, in tune with the practice of the management she reports to, the majority of telephone calls to the company (877-306-7663 and 954-922-8909) goes straight into voicemail and, sadly, goes no further because these calls are not returned. Calls to your brother Paul’s cellphone at 239-634-7232 suffer the same fate.
Well, where should and will those turn who crave for “Customer Satisfaction is #1 Priority” (that’s what you promise on your website)?
You let the public know of Pro-Line’s membership in several organization for the purpose of gaining the confidence and trust of the public (or is it something else?). Would it then not be reasonable to suggest your members pitch in and accept oral and written communications on your behalf — and give straight and honest answers?
Let us refresh your memory and list these membership organizations here:
Building Trades Association; Consumer Fraud Awareness; BBB (Better Business Bureau?); National Roofing & Sheet Metal Contractors Association of America.
I will gladly do the research and dig up names of officials, telephone numbers, fax numbers, email address, and mailing addresses. Please let me know if you concur.
One other puzzling fact: The Florida Department of State, Division of Corporations has no record of you, Joe DeBeer. Why not?
While on the subject, how did you and brother Paul (presuming there’s no one else owning and/or managing your company) amass “over 20 years of experience” as told to the public on your website when the public record clearly documents your roofing company came into being less than two years ago when it was registered with the Division of Corporation on August 18, 2004?
Joe, why don’t you and your brother Paul live up to your promise of “Customer Satisfaction is #1 Priority” and your website representation of being “Experienced — Responsive — Reliable” and finish the roof of Mrs. Niesel’s home, the septuagenarian widow who has suffered greatly at the hands of Hurricane Wilma’s devastating force and Pro-Line’s shock-inducing and self-serving business practices, and who wants to live in her home again.
Sincerely,
Heinz Dinter, PhD
PS: One final question. Who are your satisfied customers? A blog inviting them to step forward will give us the answers.
August 7, 2006, Monday: Joe DeBeer's email to me.
From: Joe DeBeer [mailto:motoryacht1@yahoo.com]
Sent: Monday, August 07, 2006 8:40 AM
To: HDinter@GrandLifestyle.com:
Subject: Re: For the Record: Mrs. Patricia Niesel
STOP writing to my email address this is none of my business!
August 7, 2006, Monday: My email to Joe DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Monday, August 07, 2006 11:12 AM
To: 'Joe DeBeer'
Cc: Pat Niesel (DNiesel@hotmail.com)
Subject: RE: For the Record: Mrs. Patricia Niesel
Joe, I will gladly honor your request and not communicate with you anymore — including re matters pertaining to Pro-Line business — if and only if you no longer are represented to the public as a corporate officer of Pro-Line Roofing & Construction, Inc.
Of course, as suggested before, you have the option of seeking a restraining order from a judge of competent jurisdiction.
I repeat my appeal to you and your brother Paul: Please complete satisfactorily and acceptable to the Broward County authorities the roofing job on Mrs. Niesel’s home.
August 7, 2006, Monday: Joe DeBeer's email to me.
From: Joe DeBeer [mailto:motoryacht1@yahoo.com]
Sent: Monday, August 07, 2006 12:52 PM
To: HDinter@GrandLifestyle.com:
Subject: RE: For the Record: Mrs. Patricia Niesel
All I am saying to you is I have no control of what happen on the east coast, you need to get in touch with my brother Paul, I am in fort Myers beach and a Run a perfect ship here, with no complaints or beefs, and have over 300 completed roofs here.
I am not trying to be mean, i just cant help you with your east coast problems other than call my brother and compain to him . respectfully Joey DeBeer
August 7, 2006, Monday: My email to Joe DeBeer.
From: Heinz Dinter, PhD [mailto:HDinter@GrandLifestyle.com]
Sent: Monday, August 07, 2006 1:18 PM
To: 'Joe DeBeer'
Cc: Paul Allen DeBeer (deepscubadive@yahoo.com); Pat Niesel (DNiesel@hotmail.com); 'paul@prolineconstruction1.com'; 'joe@prolineconstruction1.com'
Subject: RE: For the Record: Mrs. Patricia Niesel
Joe, the claims in your email do not limit your corporate responsibility and liability to what happens on the west coast of Florida. You are “V.P. Sales” of Pro-Line Roofing & Construction, Inc. As long as you are a corporate officer and present yourself as such to the public (see your website, http://www.prolineconstruction1.com/) you are liable for what the corporation does anywhere in the world, including Timbuktu.

This blog posting is not yet completed.

Please come back soon.

How did you fare during the hurricane, any hurricane? What was or is your experience?

Please join our efforts in disseminating the truth by posting your comment and experience here.

Because I care — Alcoholism is a progressive disease

Please do not forget to left-click the image on the left.
For a poster in PDF format, please visit www.GrandLifestyle.com and click on FridgeTips.

I have watched alcohol do horrible things to my friends and, though I tried, was unable to help.
What does it take? Do you have the answer?
A guide to identifying alcoholism is at www.GrandLifestyle.com/CAGE.htm.
Here's a must-read article titled "Booze! Boon or bane?": www.GrandLifestyle.com/glj05/gl-511.htm#booze.

Smoking is a killing habit

Please do not forget to left-click the image on the left.

For a poster in PDF format, please visit http://www.grandlifestyle.com/ and click on FridgeTips.

Lady Wilma's Scorn

Hurricane Wilma came upon us in Miami in the wee hours on Monday, October 24, 2005.
Here I used to sit catching up on my reading, or simply enjoying the breeze and relaxing. (All furniture, tables, chaises, and chairs are safely tugged away.)
Don't worry. We'll soon be back.





Do you recall the house on the corner of S Bayshore Drive and 17th Avenue in Coconut Grove? We always drove past in awe of this magnificent tree — now victim of Lady Wilma's scorn.

It's a Baleen Whale of a Story

Lunch at Baleen Restaurant — the Palapa Bar, at The Grove Isle Hotel & Spa, Coconut Grove (Miami), Florida.

Look for "Lunch at Baleen Restaurant — the Palapa Bar" posted November 5, 2005 (click on the November 2005 Archive) at http://www.nobletruths.blogspot.com/.

Do you wish to read the three additional reviews of Baleen?

And if Noble House guests and members do not toe the line

they suffer the consequences as documented at

http://www.nobletruths.blogspot.com/

Noble House VP Jamie Colee Makes Promises

James ("Jamie") P. Colee, Vice President Development, Nobel House Hotels and Resorts, addressed a letter to the members of the Grove Isle Club at The Grove Isle Hotel & Spa in Coconut Grove (Miami), Florida, operated by Noble House, headquarterd in Bellevue, Washington.

Look for "Jamie Colee Makes Promises" (posted October 1, 2005) at http://www.nobletruths.blogspot.com/.

Depression alert

Thank goodness, it's not a matter to be hidden anymore.

What do you think?

My thoughts are at www.GrandLifestyle.com/depression.htm.

Additional thoughts are at
www.GrandLifestyle.com/lincoln.htm and
www.GrandLifestyle.com/internetdepress.htm.

For a poster in PDF format, please visit http://www.grandlifestyle.com/ and click on FridgeTips.

Around the world

No 80 days were set aside for a feat that's extraordinaire for these Miami, Florida residents.

You will find their story at www.GrandLifestyle.com/glj06/06a.htm.

Learn to spell

Ever had trouble spelling your name? It's easy if you know how. Here's how airplane pilots do it all over the world. Find out at www.GrandLifestyle.com/ideas.htm.